Terms and conditions

DEFINITIONS

For the purposes of these Terms and Conditions, "WE" refers to Grand Royal Wolinak Casino and its affiliates, while "YOU" or "CUSTOMER" refers to any person using our casino facilities, services, or website.

AGE RESTRICTION AND GAMBLING RESPONSIBILITY

All individuals must be at least 18 years old to use our casino facilities or services. By accessing our site or participating in gaming activities, you acknowledge that you are of legal age and assume full responsibility for your actions while using our facilities or engaging with our services.

INDEMNIFICATION AND RELEASE OF LIABILITY

You agree to indemnify us from any claims, damages, losses, or expenses arising directly or indirectly from your use of our casino facilities or services. You also release us from any liability related to your participation in gaming activities and acknowledge that we are not responsible for any consequential or punitive damages.

ACCESS TO OUR FACILITIES AND SERVICES

You must comply with all applicable laws and regulations when accessing our casino facilities or using our website. We reserve the right to deny access to anyone who fails to meet these requirements or engages in behavior deemed unacceptable by us.

PROHIBITED ACTIVITIES

The following activities are strictly prohibited at our casino: (a) use of unauthorized software or devices; (b) attempted manipulation of gaming outcomes or results; and (c) any form of cheating, colluding, or other deceptive practices related to gaming.

CANCELLATION AND REFUND POLICY

In the event that we cancel a game or service due to unforeseen circumstances, we will offer refunds to affected customers as deemed reasonable by us. Please note that all refund requests must be made in writing and are subject to our approval.

RESERVATIONS AND TICKETING REQUIREMENTS

All reservations for table games, VIP poker, or other services require a valid ticket confirmation from our website or directly with our staff. We reserve the right to cancel any reservation if the guest fails to arrive on time or does not meet minimum betting requirements.

COMPUTER EQUIPMENT AND SOFTWARE UPGRADES

We are entitled to modify or update computer equipment and software used for gaming purposes at any time, without prior notice. You agree that such modifications may affect your experience with our services.

SECURITY AND ENCRYPTION MEASURES

Our website employs industry-standard HTTPS encryption (TLS 1.2 or higher) using digital certificates issued by recognized certificate authorities to protect personal and payment data transmitted through our site.

RANDOM NUMBER GENERATORS (RNGs)

All gaming outcomes are determined solely by certified Random Number Generators, independently tested by reputable laboratories such as eCOGRA, iTech Labs, or GLI to ensure fairness, randomness, and compliance with regulatory standards.

PROVABLY FAIR TOOLS

As an exception, our RNG-based system does not employ blockchain technology for "provably fair" outcomes but rather relies on certified external audits to verify the integrity of game results.

CUSTOMER SUPPORT AND COMMUNICATION

We offer various channels for customer support and communication, including in-person guest services at our facility, telephone (Quebec number), email, and live chat through our website. Please note that we may use your contact details for marketing or informational purposes as per applicable laws and regulations.

COMPUTER EQUIPMENT AND INTERNET CONNECTION RESPONSIBILITY

You acknowledge that your computer equipment and internet connection meet the required standards to access and participate in gaming activities at our casino. We are not responsible for any technical issues arising from your system or network.

ADDITIONAL TERMS AND CONDITIONS FOR ONLINE GAMING

For online gaming, you agree to additional terms related to software compatibility requirements; gaming history storage and retrieval limitations; and the use of geolocation services (GeoIP) by us to determine eligible jurisdictions for participation in our online games.

GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed exclusively by and construed in accordance with the laws of the Province of Quebec, Canada. Any disputes arising from your use of our facilities or services will be resolved through binding arbitration as provided by applicable provincial legislation.

MODIFICATIONS TO THESE TERMS AND CONDITIONS

We reserve the right to modify these Terms and Conditions at any time without notice, subject only to ensuring compliance with all applicable laws and regulations. Your continued participation in gaming activities following such changes shall constitute your acceptance of these revised terms.

ACKNOWLEDGMENT AND ACCEPTANCE OF TERMS

You acknowledge that you have carefully read, understood, and accepted the above Terms and Conditions before accessing our casino facilities or using our services.