Responsible gambling

At Grand Royal Wolinak Casino, we are committed to providing a safe and enjoyable gaming experience for all our customers. We understand that responsible gaming is essential not only for our customers but also for the community as a whole.

Setting Limits

To promote responsible gaming, we encourage all our players to set limits on their play. This can be done by setting deposit limits, time-based session reminders, and cool-off periods. Our limit tools are designed to be easy to find and adjust, with stricter changes taking effect after a delay.

Self-Exclusion Program

We also offer a self-exclusion program that allows players to exclude themselves from gaming for temporary or long-term periods. During this period, we will log out the player's account and prevent them from re-entering or reactivating it. We understand that sometimes gaming can become too intense, and we want to ensure our customers' well-being.

Session Reminders

We provide session reality checks that notify players after a set duration of play. These checks display how long they have been active, how much they have wagered, and their net results. This helps players maintain control over their gaming activity.

Loss Limits

Players can optionally set loss or wagering caps per day or week to maintain control over their finances. Our system will send notifications when the player approaches these limits, allowing them to make informed decisions about their play.

Access to Support Organizations

We want our customers who may be experiencing harm due to gaming to have access to support organizations that can help them. We provide links to provincial and national support services available in Quebec and across Canada, such as helplines and counseling services.

Responsible Gaming Principles

Our responsible gaming principles are guided by the Canadian standards for gaming regulation and protection of players' rights. We align our internal policies with these guidelines, ensuring a safe environment for all our customers.